Privacy
Policy
Last updated:
1 Oct 2026
At FRANKLY. Medical, your privacy matters as much as your skin. This policy explains what personal information we collect, how we use it and how we keep it safe. We follow the Privacy Act 1988 (Cth), the Australian Privacy Principles and [the Health Records Act 2001 (Vic)].
Information We Collect
We only collect what we need to look after you. This may include:
Your name, date of birth, phone number, email and address
Medical history, medications, allergies and treatment notes
Clinical photos taken before and after treatment
Booking and payment details
Your email address, if you sign up to our newsletter
Website usage data collected through cookies and analytics
How we collect it
We collect information when you book online, fill in a consultation form, sign up to our newsletter, contact us by phone, email or social media, or visit the clinic. Where possible, we collect it directly from you.
How we use your information
We use your information to care for you, run the clinic and keep in touch, and only in ways you'd reasonably expect.
To provide your treatment
We use your health information to assess whether a treatment is right for you, plan and carry it out safely, and keep accurate clinical records. Our practitioners may use your clinical photos to track your results.
To manage your bookings
We use your contact details to confirm appointments, send reminders, process payments and let you know about any changes to your booking.
To follow up on your care
After treatment we may contact you to check how you're healing, book a review appointment or answer any questions.
To send our newsletter
If you've signed up, we'll send you news, offers and skin tips by email. You can unsubscribe at any time using the link in every email. Signing up is optional and never affects your care.
To improve our website and services
We use anonymous website data, such as which pages are visited, to understand what's working and improve your experience.
To meet our legal obligations
We keep clinical records and may share information when the law requires it, for example with regulators or for insurance purposes.
What we'll never do
We'll never sell your information. We'll never use your photos in marketing, on social media or on our website without your separate written consent. We'll never use your health information for marketing.
Who we share it with
We only share your information when we need to, and only with:
Our practitioners and clinic staff involved in your care
Your GP or another health professional, with your consent
Trusted service providers who help run the clinic, such as Timely (bookings), Commonwealth Bank (card payments) and Google (email)
Government bodies or regulators, when required by law
Some of these providers may store data overseas, including in the United States. We take reasonable steps to make sure they protect your information to Australian standards.
Keeping it safe
We store your information securely, with restricted access and password-protected systems. We keep clinical records for as long as the law requires, then securely destroy or de-identify them.
Cookies
Our website uses cookies and tools such as, Google Analytics / Meta Pixel, to understand how visitors use the site. You can turn cookies off in your browser settings.
Accessing or correcting your information
You can ask to see the information we hold about you, or ask us to update it, at any time. Just get in touch using the details below. We'll respond within 30 days.
Questions or concerns
FRANKLY. SKIN
Unit 6/10 Hoddle St, Abbotsford, VIC 3067
amanda@frankly.skin | 1300 962 887
We'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.